Spam Musubi - nom nom! |
Davy Jones Locker - Outrigger Hotel |
I was thinking about what to include in my blog this week and remembered that the Outrigger Hotel (I think it's called The Reef now) has an underground bar called Davy Jones Locker which provides an excellent underwater view of the Outrigger pool and its swimmers - like when you go to the aquarium and stare at the fish. It's very entertaining for bar patrons when couples get "frisky" at that end of the pool and then decide to have a drink in the bar afterwards and realize that everyone in the bar was just watching them make out. The Outrigger Hotel figured out that instead of having patrons stare at a wall while they drink, they could provide a show put on by other people. Quality Service lesson: Give them a show! It's free!
Wata and Cindy |
My tandem surfing partner (Wata) was a beach boy at Waikiki Beach where he gave surfing lessons to the tourists. He understood the importance of a quality experience. He always guaranteed that the neophyte surfer would stand up on his or her first surf lesson and they always did or they would stay out there until they did. His canoe rides were always memorable because for every group of canoe riding tourists that he took out, he would always say, "Best crew we ever had!" And even if they were the most inept group of paddlers, they still got a laugh out of that. Wata would take them on three wave rides and then bring the canoe in safely - every time. Quality Service lesson: Give them special memories! It doesn't take any more effort.
Tandem Surfing
Wata was also a great tandem surfing partner. When I was 13 years old, he approached me while I was sunbathing one day and asked if I wanted to try tandem surfing. We entered some contests over the years. We were even on ABC's Wide World of Sports one Saturday - too bad we didn't have VCRs back then. We won 3rd place in the Makaha Surfing Championships one year. Bob and Patti (pictured below) got second place even though we had done stunts with a higher degree of difficulty and caught bigger waves. That was because Bob and Patti added a flare. They did the simplest stunt on the smallest wave they could catch, but while she was standing on his shoulders riding the wave in, she lit a flare and held it in one hand as they left a trail of colorful smoke behind them. The judges and spectators were entertained more by their flare than by our difficult stunts. Quality Service lesson: Add a flare to the show!
Wata, Cindy, Bob Moore, Patti Young |
Diamond Head behind us |
Waikiki Beach |
Neil and Cindy |
Photo borrowed from Universal Studios site |
A bit of Trivia
Photo borrowed from Tripadvisor |
My next posting will include the story of my favorite catamaran ride, my Mom's Hawaiian doll business, and Mother Nature's most excellent quality service contributions. Thanks for reading!
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Remember - every day is Aloha Friday! Take the Aloha Spirit with you wherever you go and make it a good one!
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