Dixondale Farms sells a variety of onion plants for different growing areas around the country. I have bought several varieties from them over the years and they are all good. This year my yellow onions were HUGE. Everyone was amazed at how big the onions were and how delicious the fresh onions from the garden were. When Dixondale mails the onion plants, they include a pamphlet on how to grow them. It works! So, I was already pleased with Dixondale Farms, but then yesterday I got the e-mail below and was even more impressed!Dear CINDY:
Your 2015 Dixondale Farms onion plant catalog has been recently mailed to you so you can expect its delivery within the next two weeks.
We want to express our sincere appreciation to you for your loyal support of our family business since 3/29/2012. At Dixondale Farms we are well aware that it is repeat customers like you who are largely responsible for our continued success.
We are happy to have served you well in the past and we look forward to continuing to provide you with the freshest onion transplants in the future. Please contact us if you have any questions or concerns during this growing season.
Thank You for Your Business!
Bruce L. Frasier
President
Dixondale Farms
This is how the onion starts look. Dixondale even allows you to order your onion starts and pick your delivery date. I asked for mine to be delivered the weekend of Memorial Day since it is not wise to plant in Cedar City before Memorial Day because there might be a freeze. Now that's smart business sense along with quality service! Buy your onion starts for your garden from Dixondale next year - you won't be disappointed!
Quality Service Lesson: Provide your consumers with a great product, teach them the proper way to use that product, and keep that connection alive!
Government Customer Service
For seven years my husband had been maintaining the dirt road to our property which is actually an Iron County road. It's not a short road and it takes some doing to maintain it because the weather often damages the road. During our eighth year on the property, we wrote to Iron County and asked if they would grade our road a couple of times each year. We didn't ask them to snow plow every time it snows, or bring in road base to keep the road in decent shape. We just asked if they could have someone grade "THEIR" road a couple of times a year. The Iron County Commissioners approved a Rocky Mountain Power substation in our pristine area north of Three Peaks and so we thought maybe they would be willing to help out grading the road - since they drive on it all the time. The response that we got from Iron County was that they could develop an "assessment area." That means that besides the $1,700 that we already pay in taxes, for which we get NO SERVICES, they want us to pay even more just to have a decent road to drive on. He Who Shall Nay Be Named that sent that veiled threat could use some quality service training. That's how government gets its bad name. Quality Service Lesson: When someone asks for services that are not being provided, don't tell them it will cost them even more money!
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| Dumbledore and Me |
Harry Potter Style!
On the other hand, Southern Utah University (SUU) is a government agency, but they believe in providing quality service to their students, the campus community, and the neighboring community.
The Staff Association held a luncheon that rivaled that of the best Hogwarts feast. There were balloon owls hovering over the tables, staff were divided into Houses - Gryffindoor, Slytherin, Hufflepuff, Ravenclaw, food was served family style, all staff members received bookmarks that reflected their house, the luncheon was held in the Great Hall on campus (which resembles the Great Hall in Hogwarts - note the photos on the wall watching our magic battle), long pretzels were dipped in chocolate to look like wands, and the President of SUU was dressed as Albus Dumbledore. Students were playing Quidditch on the grounds during the luncheon, staff members dressed up for the occasion, and many prizes were given out. President Wyatt (as Professor Dumbledore) spent the entire luncheon walking around, visiting with staff and taking pictures with anyone who wanted a photo op. That's quality service from a university president! It was a wonderful luncheon and most of the planning was done by a former Quality Service Committee member - Thanks Jared for a wonderful experience!
Check out the real life Quidditch Match on YouTube!
Quidditch in real life - T-bird nation style - Go T-Birds!
You can't beat Southern Utah University for a great experience!
The reason I write about Quality Service is because I am on the Quality Service Committee at SUU. Our aim is to provide students, faculty, staff and visitors with a quality experience every day.
Remember - every day is Aloha Friday! Take the Aloha Spirit with you wherever you go and make it a good one!
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