What happens in Vegas . . . again!

Chicken Adobo Recipe
Adobo is one of the more popular dishes in Hawaii. It is a Filipino dish (not Hawaiian) and everybody loves it. Here is a recipe for Chicken Adobo that can be made in the crockpot. Yum! Just cook some rice in your rice cooker when you get home and make a chopped salad and you're all set! We enjoyed our favorite chopped salad at Cosmo's in Durango when we went on our ziplining adventure. Now Cosmo's is closed! Sigh. But, I recorded what was in their chopped salad and have made it at home many times. Everyone loves it.  Everything is cut small and laid in rows on the plate with a little dressing on the side: tossed salad, avocado, boiled egg, tomatoes, corn off the cob, bacon or salmon, fruit and nut mix, and cooked Acini di Pepe. So ono! A taste sensation!


Wireless Upgrade Fees - the Latest Scam!
So, you have to sign up for two more years to get the iPhone 6 at $199 and then you get to pay an upgrade fee. That's the latest scam from wireless carriers. I guess $200+ a month from us is not enough, they also have to tack on an upgrade fee.  That's not making customers happy and that's not quality service.  Many consumers are upset about this additional fee so any customer service capital that Verizon has built up is being used up now with this scam that has been kept a secret in the past until right before you made your phone purchase.  Social media has changed things like that because now customers are sharing this information with others. Quality Service Lesson:  Customers do not like to be nickled and dimed with extra fees. Lump the fee into the price of the product or eliminate it!

Scott Bakula

Scott Bakula had it right!
My husband and I attended a Star Trek Convention a while back - yes, we are geeks, but it's so much fun!  Scott Bakula was a featured speaker for one of the sessions. His advice was, "Treat everyone like a movie star!" That really makes sense. If you treat all of your customers like you would someone famous, how could they be unhappy?  After his speech, he made a running tour of the entire ballroom and "high fived" as many fans as he could. That's quality service!  Quality Service Lesson:  Treat your customers like movie stars!

Chef Ramsay

What happens in Vegas
On one of our Vegas vacations, we decided to try Chef Ramsay's Burgr restaurant. I am drooling right now just thinking about the food!  Chef Ramsay believes in providing fresh, quality food. If you have ever watched Hell's Kitchen or Master Chef, you know that Chef Ramsay will smash something with his hand after telling everyone to "touch it!" or will throw an entire dish - plate and all - into the trash before he will serve a low quality meal. Well, you can witness that fresh food yourself at Burgr in Planet Hollywood or his British Pub in Caesar's Palace. He even makes different varieties of ketchup for your homemade fries.  The burgers were amazing, but the shake - OMG - (drooling again!) - the shake was to die for!  It was chocolate shake with hazelnut flavoring on the bottom half of a giant shake glass, with a delicious layer of butterscotch pudding on top of the chocolate and a thick layer of freshly whipped cream on top of that. It was a taste sensation!  I would go there again just for the shake and have a delicious burger and fries to top off the shake - ha!  Gordon Ramsay knows quality and he only wants his guests to have a quality experience in his restaurants.  Go there!  Quality Service Lesson:  Give them fresh! They will love it and will keep coming back!

Remember - every day is Aloha Friday! Take the Aloha Spirit with you wherever you go and make it a good one!