Southern Utah University Quality Service Committee

Southern Utah University (SUU) Cares About Quality Service

The Quality Service Committee at SUU was created to assist with student recruitment and retention, and also to reward faculty and staff for quality service. It is easier to have happy customers when you have happy employees.
Faculty and staff at SUU care about student success. Students are reminded of important deadlines just by logging into their MySUU Portal on the website. Faculty help students when they get stuck on certain problems; administrators help students to stay enrolled through mentoring with encouragement and caring; and staff contribute to scholarship funds to be awarded to students who can use the financial assistance.  Faculty and staff are friendly and interested in what happens to their students, even after the students graduate and go on to their career. Many offices on campus hire student staff to help them stay enrolled in school.  Facilities Management hires over 200 students. Students are happy to have jobs and Facilities Management is happy to have the help.
Quality Service Lesson:  Help your customers to stay engaged.


Random Acts of Kindness (RAK)
Quality Service means making others feel special. Let's perform a Random Act of Kindness every day in December to celebrate the many religious holidays in that month. It could be something as simple as putting a random note on a car windshield, or taping a dollar on a snack machine, or buying someone else's lunch, or just giving someone a nice compliment - anything that makes someone else feel special.  Feel free to tweet about it using #RAKHoHoHo. 

Along that vein, SUU's Quality Service Committee hands out candy bars whenever someone does a special service for somebody on campus. That's gotta make you smile! Anyone can fill out a Red Handed Award and then the Quality Service Committee members deliver the delicious reward and comments from the nominator to the person nominated. Quality Service Lesson:  Make your customers feel special with treats!

Subway's Customer Appreciation
The other day, I went to Subway to get my favorite sub sandwich and the gentleman behind the counter said, "It's Customer Appreciation Day, so you can buy one sandwich and get one free." Anyone who knows me knows that I can't resist BOGO! So, I paid for two sandwiches and got two extra sandwiches FREE so I could feed my three student employees. So, Subway's Random Act of Kindness towards me turned into a Random Act of Kindness to my student staff. They were very happy and I was very happy that I could treat them and it only cost me for two sandwiches. Thanks Subway! Quality Service Lesson:  Show your customers that you appreciate them. They will appreciate your gesture and will most likely do your advertising for you on social media!

Cindy's favorite sandwich:  Turkey, provolone, lettuce, tomatoes, banana peppers, mayo, salt & pepper on 9 grain bread.    

Thanks to all the companies and individuals who provided Quality Service Lessons for inclusion in my blog!

Remember - every day is Aloha Friday! Take the Aloha Spirit with you wherever you go and make it a good one!